The Happiness Policy is here! LuLaRoe is about making you feel beautiful and confident. We want you to be amazed by our clothing and always feeling happy about your customer experience. The new LuLaRoe Happiness Policy is here and its aim is to make sure all customers are satisfied with our brand. We are so proud of our clothing and the style and versatility it offers for so many women. From our variety of sizes to the fun prints, we have something for everyone and I hope that this new process for improving your customer experience makes you happy!
Our new policy:
If for any reason your purchase does not meet your expectations, we are committed to finding a solution that will bring you happiness and restore the confidence and value you hold in LuLaRoe.
We stand behind the quality and craftsmanship of our products. Each of our fashion-forward designs is constructed by many hands, all working together to produce products that are Simply Comfortable. Our hope is that you feel the love that goes into creating each of your LuLaRoe products.
In addition to our new Happiness Policy, there is a new Limited Warranty:
The LuLaRoe Limited Warranty covers defects in materials and workmanship for a period of six months from the date of purchase, when sold in the United States by an authorized LuLaRoe Independent Fashion Retailer. The Limited Warranty applies to products purchased after April 24, 2017.
The new Make Good Program:
The “MAKE GOOD Program” entitles Consumers to a product replacement, LuLaRoe Gift Card, or refund for products containing a defect in materials or workmanship purchased between January 1, 2016 and April 24, 2017 from an authorized Independent Fashion Retailer. If you have received a defective product, we want to make things right.
Find out more here about the Happiness Policy.
Now that you’ve found LuLaRoe, I truly hope that small imperfections in the clothing won’t stop you from finding pieces you truly love. Customer service is very important to me and I hope you give me a chance to help you not only develop your personal style but make your experience with our brand stand out in a positive way.
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